Terms and conditions
We have been in business since 2010 and were one of the first online sellers of custom knives. Largest Selection Our knives are NEW directly from the Damascus steel knife shop. We offer the largest selection of new custom knives and all of them are listed with photographs and full specifications. Once you have placed your order you will receive an email confirmation. If you have not received this (please check your spam/junk folder) contact us at support@damascussteelknife.com and our team will be happy to help. Please allow 3 days (can be up to 5 days if high demand) for your order to be processed, packed and shipped. Once your order has been shipped you will receive an email with the tracking number and link .The impact on widespread travel restrictions and safety measures from the coronavirus is starting to ease, however shipping may take 7-10 days. The courier companies will try to get the package to you as quickly as possible and will update the tracking as soon as the parcel reaches its next destination .If you have an address that is classed as a remote area, then we may have to ship by an alternative method and this may take longer.
Payment:
We accept all Major Credit Cards / Debit.
Customer Service:
We work hard to provide excellent customer service satisfaction. Each person is our utmost priority. Please feel free to notify us with any concerns or issues you may encounter..
Disclaimer:
Each customer must verify that he or she is legally over the age of 18 as they are held responsible for any purchase and/or use of our knife products, our products are intended for legal use only by responsible buyers. WE (THE SELLERS) ARE NOT ACCOUNTABLE OF ANY MISUSE OF THE ITEMS SOLD. Also, it is the customer’s duty to be aware of the import fees and customs duties.
Which courier companies do we use?
We use DHL and other courier companies depending on your location and currently due the travel and safety restrictions we are using various courier companies to ensure the package reaches our customers. Packages shipped from our US warehouse are shipped through USPS. Packages shipped from our Australian warehouses are shipped through Austrakia Post or through Fast ways. We do ship larger items via our Pakistan Warehouse via DHL. If DHL shipping is offered it will say on the product page.7
