Shipping and Delivery

Once you have placed your order you will receive an email confirmation.  If you have not received this (please check your spam/junk folder) contact us at sale@damascussteelknife.com and our team will be happy to help. Please allow 2 days (can be up to 5 days if high demand) for your order to be processed, packed and shipped.  Once your order has been shipped you will receive an email with the tracking number and link .The impact on widespread travel restrictions and safety measures from the  coronavirus is starting to ease, however shipping may take 10-15 days. The courier companies will try to get the package to you as quickly as possible and will update the tracking as soon as the parcel reaches its next destination .If you have an address that is classed as a remote area, then we may have to ship by an alternative method and this may take longer.

Do you ship worldwide?

We provide shipping to over 50 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Which courier companies do we use?

We use DHL and other courier companies depending on your location and currently due the travel and safety restrictions we are using various courier companies to ensure the package reaches our customers. Packages shipped from our US warehouse are shipped through USPS.  Packages shipped from our Australian warehouses are shipped through Austrakia Post or through Fast ways.  We do ship larger items via our Pakistan Warehouse via DHL. If DHL shipping is offered it will say on the product page.